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We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy policy. By visiting this website, you are accepting the policy described herein.
You can make online booking through our two websites: www.stayinvietnam.com and www.traveltovietnam.com or by email to contact@stayinvietnam.com and customer@traveltovietnam.com.
After making the online booking, you will receive an automatic response informing that your booking is successfully submitted. At this stage, this auto-response does not mean that the booking is confirmed. The reservation status is followed up within 24 working hours and be confirmed via email, except special cases such as holidays, weekends etc. If you do not receive any confirmation from us within 24 hours after submitting the reservation, please contact us again.
1. Payment by credit card: You can make the payment through secure system of ONEPAY (our payment gateway) and VIETCOMBANK (our acquirer ID) with whom we contract for payment transactions.
After receiving your confirmation about using the services with us, we will send you the invoice and the link on the website of ONEPAY where you can make the online payment by credit card. To protect credit card transactions, we currently use Secure Socket Layer technology to encrypt credit card information during transit.

2. Payment by Western Union: Please make payment to our address at:
Address: A805, 8th Floor, Central Garden, 328 Vo Van Kiet St., D.1, HCMC, Vietnam
Tel: +84 8 3836 5626
Fax: +84 8 3836 1277

After completing the transfer, do not forget to advise us the Money Transfer Control Number (MTCN - 10 digits), sender’s name, address (Province/State & Country).

3. Payment by bank transfer: Please make payment to our bank account at:
VND ACCOUNT No.: 007.100.314.8058
USD ACCOUNT No.: 007.137.314.8105

4. Payment In Cash: If you prefer the payment in cash, we require only some sum of the payment, for example one night for the hotel booking or 30% of total amount for tour booking to be paid in advance to secure the booking. The balance of payment can be settled after you arrive to Vietnam.
The policy of refund or cancellation is usually noticed for each booking you make with us but in generally any cancellation will be charged as follow:

For Hotel Booking:
- 15 days to 10 days prior to arrival: 50% of the first night charge.
- 10 days to 5 days prior to arrival: One night’s stay charge.
- Within 5 days or no show: Full length of stay charge.
- Failure to arrive at your hotel will be treated as a late cancellation and will incur the same charge. Changes to your period/length of stay may also result in a cancellation charge. This includes shortened stay requests or revised dates.

For Tour Booking:
- 30 days to 15 days prior to arrival: 30% of the full amount charge.
- 15 days to 7 days prior to arrival: 50% of the full amount charge.
- 7 days to 3 days prior to arrival: 80% of the full amount charge.
- Within 3 days or no show: Full amount charge.

Changes or reduction of the number of travelers may also result in a cancellation charge.

For Ticket Booking:
- Domestic ticket: After ticket issued, 15% charge for D, J, K class or 30% of the ticket cost charge for L, M class.
- International ticket: After ticket issued, US$25/ticket/route will be charged.

For Visa Application: No refund applied once you made the payment.

Unless stated otherwise above, cancellations received prior to the period(s) or dates(s) mentioned above will incur a processing fee equivalent to US$10 per booking.

Note: If you incur a cancellation fee of one or more nights due to late cancellation, the 10 USD fee will not be charged.
Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert Sun N’ Sea Travel in advance, the remaining portion of your reservation may not receive any refund.
All refunds required in the event of cancellations, amendments, or early check-out will be credited to your card within 10 business days.
Insurance is not included in the tour cost but we can assist you to buy the travel insurance with the companies in Vietnam such as Bao Viet, AA, AIA… Otherwise we highly recommend you arrange the travel insurance at your side before making the journey.
What information we collect?
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, we may collect details such as your name, address, flight and other travel details, credit/debit card number and expiry date, billing address, telephone numbers or e-mail address.

How we protect your personal information?
To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, we currently use Secure Socket Layer technology to encrypt credit card information during transit.

How we use your personal information?
We generally collect your personal information for the following purposes:
- to provide you with the requested products and services
- to process your travel arrangements and other transactions;
- to contact you about these services
- to conduct marketing activities and market research.
Some of the personal information we collect will be essential for us to be able to accurately identify who is using the service. Other types of personal information we collect will help us to profile who is using our services and what their interests are.

With whom we share your personal information?
We may share your personal information with the third parties we employ to perform services on our behalf, such as web hosting services, data analysis, to market our products and services, to handle credit card transactions and to otherwise provide you with customer service. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to protect ourselves against liability, to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
In these situations, we will prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.

Our Policy Concerning Cookies.
To serve you faster and with better quality, we use "cookie" technology on our Site. Cookies are small bits of code, usually stored on a user's computer hard drive, which enable a web site to "personalize" itself for each user by remembering information about the user's visit to the web site. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and e-mail addresses and passwords needed to access the Site. If you disable cookies, you might not be able to access important functions or features of this Site and your use of the Site may be limited. The cookies used on this Site are associated with a user's Personal Data.

How You Can Access or Change Your Personal Information?
If you wish to update any Personal Data you have previously provided, or to exercise any right of access, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please contact us at contact@stayinvietnam.com or customer@traveltovietnam.com. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered in less than 30 days.

Changes to this Privacy Policy.
We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website.

How You Can Contact Us?
Should you have any questions, concerns or comments, please contact us at:

A805, 8th Floor, Central Garden, 328 Vo Van Kiet St., HCMC, Vietnam
Email: contact@stayinvietnam.com or customer@traveltovietnam.com
Tel: +84 8 3836 5626
Fax: +84 8 3836 1277
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Copyright © Sun & Sea Travel Co., Ltd. - All rights reserved
10A4-5, Sky Garden, Pham Van Nghi Street, District 7, HCMC, Vietnam. Tel: (84 8) 5410 7675.
Licence № 79-197/2010/TCDL-GP LHQT by Vietnam National Administration of Tourism